Last updated: 4 November 2026
This policy explains how Fast Track Urgent Care Redlands handles information associated with this website. Patient registration and medical history are collected by the clinic during care, not through this website.
Medical information and emergencies
This website is not an emergency service or a substitute for medical advice. Call 000 for a life-threatening emergency. Please do not email symptoms, diagnoses, test results or other health information. Clinical records created during a visit are handled under the clinic's separate health information procedures.
Practical enquiries
If you phone or email the clinic, your contact details and message may be used to respond to your enquiry. Please limit email enquiries to practical matters such as opening hours, access and service arrangements.
Website analytics and technical information
Hosting and security services may process IP addresses, browser and device details, request times and pages requested to deliver, protect and troubleshoot the site.
We use Vercel Web Analytics and Speed Insights to understand overall website use and loading performance. Our monitoring groups service and health information pages into broad categories, removes query strings and fragments from reported page URLs, and excludes patient registration and booking paths. It does not collect form entries, medical information or identifiable patient records.
The website's analytics do not use tracking cookies. Our monitoring is disabled when the browser sends Do Not Track. These settings do not disable essential hosting or security processing.
Maps and external links
Google Maps is used for the clinic map and directions. Google and other external websites may process information according to their own privacy policies when you use those services.
Use, storage and access
Information is used to respond to practical enquiries and to operate, secure and improve the website. Access is limited to authorised people and providers who need it for these purposes. Providers may process information in Australia or overseas, depending on service locations. Fast Track does not sell personal information.
Information is kept only as long as reasonably needed for its purpose, security and applicable record-keeping obligations. Reasonable technical and organisational safeguards are used.
Your choices and privacy enquiries
You can ask to access or correct personal information held about you or raise a privacy concern. The clinic may need to verify your identity before responding.
Email support@fasttrackredlands.com.au, phone (07) 2809 1201, or write to 24 Weippin Street, Cleveland QLD 4163.
Changes to this policy
This page will be updated when website features or privacy practices change.